Terms & Conditions
This website is owned and controlled by Capcore Advisory Limited, trading as Capcore. If you use this website, you agree to the terms and conditions set out below. Capcore Advisory Limited is a Limited Company registered in England with registered number 17042369. Our registered office is Central House 124 High Street Central House Hampton Hill TW12 1NS, where you may look at a list of members names.
Disclaimer
This website describes services provided in the UK by Capcore.
While Capcore make every effort to ensure that everything on the website is accurate and complete, we provide it for information only, so it is indicative, rather than definitive. We thus make no explicit or implicit guarantee of its accuracy, and, as far as applicable laws allow, we neither accept responsibility for errors, inaccuracies or omissions, nor for loss that may result directly or indirectly from reliance on its content. Users of the website should not take or omit to take any action that relies on information on the website. Capcore may correct or update the website without prior notice.
In making the website available, Capcore do not imply or establish any client, advisory, financial or professional relationship. Through the website, neither Capcore nor any other person is providing advisory, consulting or other professional services.
Interruption
Capcore neither guarantees that the website will be uninterrupted or without delay, nor that it will be error-free or virus-free. The website is provided as is without warranties of any kind. Capcore will not be responsible and will not accept any liability whatsoever for any viruses which may infect your computer by reason of your use of or downloading of applications (including .exe applications) from this website.
Important information relating to properties displayed on the website
Particulars: Any property particulars are not an offer or contract, nor part of one. You should not rely on statements by Capcore in the particulars or by word of mouth or in writing (information ) as being factually accurate about the property, its condition or its value. Neither Capcore nor any joint agent has any authority to make any representations about the property, and accordingly any information given is entirely without responsibility on the part of the agents, sellers(s) or lessor(s).
Photos, etc: The photographs show only certain parts of the property as they appeared at the time they were taken. Some images may have been digitally enhanced. Areas, measurements and distances given are approximate only.
Regulations, etc: Any reference to alterations to, or use of, any part of the property does not mean that any necessary planning, building regulations or other consent has been obtained. A buyer or lessee must find out by inspection or in other ways that these matters have been properly dealt with and that all information is correct.
VAT: The VAT position relating to the property may change without notice.
Information on the website about a property is liable to be changed at any time.
Intellectual property
The content of the Capcore website is protected by copyright, trade marks, database rights and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Capcore.
Your use of the Capcore website
Links: You may provide a hyperlink to the homepage of the website provided that you must remove any such link upon the request of the Capcore in writing
Framing: Framing of the website or any of its content is prohibited.
You may not use the website for any of the following purposes:
disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws; transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice; interfering with any other person s use or enjoyment of the website; or making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You will be responsible for our losses and costs resulting from your breach of the above clauses.
Complaints Handling Procedure
As a regulated RICS firm, Capcore Holdings Limited (“Capcore”) have in place a Complaints Handling Procedure (“CHP”), which meets the regulatory requirements.
Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
William Gilbey
Capcore
Central House 124 High Street, Central House, Hampton Hill, TW12 1NS
+44 (0) 7552 254 885
Will.gilbey@capcoreadvisory.com
https://www.capcoreadvisory.com/
We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
Stage Two
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress provider for business-to-business clients:
RICS Dispute Resolution Service
55 Colmore Row, Birmingham, B3 2AA
020 7334 3806