Terms & Conditions
This website is owned and controlled by Capcore Advisory Limited, trading as Capcore. If you use this website, you agree to the terms and conditions set out below. Capcore Advisory Limited is a Limited Company registered in England with registered number 17042369. Our registered office is Central House 124 High Street Central House Hampton Hill TW12 1NS, where you may look at a list of members names.
Disclaimer
This website describes services provided in the UK by Capcore.
While Capcore make every effort to ensure that everything on the website is accurate and complete, we provide it for information only, so it is indicative, rather than definitive. We thus make no explicit or implicit guarantee of its accuracy, and, as far as applicable laws allow, we neither accept responsibility for errors, inaccuracies or omissions, nor for loss that may result directly or indirectly from reliance on its content. Users of the website should not take or omit to take any action that relies on information on the website. Capcore may correct or update the website without prior notice.
In making the website available, Capcore do not imply or establish any client, advisory, financial or professional relationship. Through the website, neither Capcore nor any other person is providing advisory, consulting or other professional services.
Interruption
Capcore neither guarantees that the website will be uninterrupted or without delay, nor that it will be error-free or virus-free. The website is provided as is without warranties of any kind. Capcore will not be responsible and will not accept any liability whatsoever for any viruses which may infect your computer by reason of your use of or downloading of applications (including .exe applications) from this website.
Important information relating to properties displayed on the website
Particulars: Any property particulars are not an offer or contract, nor part of one. You should not rely on statements by Capcore in the particulars or by word of mouth or in writing (information ) as being factually accurate about the property, its condition or its value. Neither Capcore nor any joint agent has any authority to make any representations about the property, and accordingly any information given is entirely without responsibility on the part of the agents, sellers(s) or lessor(s).
Photos, etc: The photographs show only certain parts of the property as they appeared at the time they were taken. Some images may have been digitally enhanced. Areas, measurements and distances given are approximate only.
Regulations, etc: Any reference to alterations to, or use of, any part of the property does not mean that any necessary planning, building regulations or other consent has been obtained. A buyer or lessee must find out by inspection or in other ways that these matters have been properly dealt with and that all information is correct.
VAT: The VAT position relating to the property may change without notice.
Information on the website about a property is liable to be changed at any time.
Intellectual property
The content of the Capcore website is protected by copyright, trade marks, database rights and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Capcore.
Your use of the Capcore website
Links: You may provide a hyperlink to the homepage of the website provided that you must remove any such link upon the request of the Capcore in writing
Framing: Framing of the website or any of its content is prohibited.
You may not use the website for any of the following purposes:
disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material or otherwise breaching any laws; transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice; interfering with any other person s use or enjoyment of the website; or making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You will be responsible for our losses and costs resulting from your breach of the above clauses.
Complaints Handling Procedure
As a regulated RICS firm, Capcore Holdings Limited (“Capcore”) have in place a Complaints Handling Procedure (“CHP”), which meets the regulatory requirements.
Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Stage One
If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
William Gilbey
Capcore
Central House 124 High Street, Central House, Hampton Hill, TW12 1NS
+44 (0) 7552 254 885
Will.gilbey@capcoreadvisory.com
https://www.capcoreadvisory.com/
We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.
Stage Two
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress provider for business-to-business clients:
RICS Dispute Resolution Service
55 Colmore Row, Birmingham, B3 2AA
020 7334 3806
Privacy Policy Statement
Thank you for visiting the Capcore website and reviewing our privacy policy. At Capcore we are committed to protecting, respecting and safeguarding your personal data. As part of our commitment to privacy, we have adopted this Privacy Statement. The extent and type of information we receive about you on our website depends on the information you provide to us through our contact mailboxes
This Privacy Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you are content with any changes. By using our website, you agree to be bound by this Policy.
Any questions regarding this Privacy Policy and a more detailed review of our privacy practices and GDPR policies should be sent by email to gareth.morgan@capcoreadvisory.com.
Who are we
Capcore is an independent UK based commercial occupier real estate consultancy regulated by the Royal Institute of Chartered Surveyors. We provide clients with a Principal Level service and offer clients independent focused advice to investment sales, purchases and development funding. Capcore is the trading name of Capcore Advisory Limited under Company Number 17042369.
How do we collect information from you
We obtain information from you when:
-
You ask for access to any of our data rooms
-
We undertake checks for anti-money laundering (AML) purposes
What type of information is collected from you
The personal information we collect might include your name, address, email address, phone number, your job description and property preferences.
How is your information used
We use your personally identifiable information to respond to your requests and to provide you with information about Capcore services. We may also use your information to:
-
Send you our latest investment sales.
-
Provide property market specific research and thought leadership emails.
-
Provide information about Capcore, our latest deals and information about the team.
Who has access to your information
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send investment sales brochures via email or post). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Capcore network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Anti-Money Laundering
In order to comply with the requirements of the anti-money laundering regulations in force, we will be required to obtain evidence to verify your identity. The required evidence may include sight of your passport, or other identification documents. We will retain this information for the duration of any negotiation and for 7 years post completion of the transaction.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us offering investment sales or market research, then you can email us at gareth.morgan@capcoreadvisory.com confirming your desire to opt-out.
We will not contact you for marketing purposes by email or phone if you have emailed us prior indicating that you do not wish to be contacted. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
How you can access and update your information
The accuracy of your information is important to us. You are entitled to view, amend or delete the personal information that we hold. We are working on ways to make it easier for you to review and correct the information that we hold about you. We store your data in a secure database.
You have the right to ask for a copy of the information Capcore hold about you (we may charge for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Like many other websites, the Capcore website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of the UK
Most processing occurs in the UK. Where data is transferred outside the UK (e.g., to cloud providers with US servers), we use Standard Contractual Clauses (SCCs) approved by the ICO or rely on applicable adequacy decisions. Where SCCs are used, you have the right to request a copy.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2026.